Thule Bike Travel Bag for Purchase Return Policy
Our company is committed to providing our customers with the best possible shopping experience, and that includes making sure that you are completely satisfied with your purchase of a brand new thule bike travel bag. We understand that sometimes, for whatever reason, a product may not meet your expectations, and that’s why we offer a 30-day return policy on applicable eligible items.
If you are not completely satisfied with your eligible purchase, you may return it for a refund or exchange within 30 days of the delivery date. To be eligible for a return, the item must be in its original condition and packaging, with all accessories and documentation included. Additionally, the item must be unused and undamaged.
To initiate a return, please contact our customer service team who will guide you through the process. We will provide you with a Return Merchandise Authorization (RMA) number, which you will need to include with your return package. We highly recommend that you use a traceable shipping method to ensure that your return is received in a timely manner.
Once we receive your return, our team will inspect the item to ensure that it meets our return policy criteria. If the item is in acceptable condition, we will process your refund or exchange within 3-5 business days. If the item is not eligible for a return, we will contact you to discuss the options available.
Please note that shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the item was received damaged or defective. Also, returns on certain items, such as personalized or custom-made products, may be subject to different policies.
We stand behind our products and want you to be completely satisfied with your purchase. Our 30-day return policy is just one way we strive to make your shopping experience with us a positive one. If you have any questions or concerns, please don’t hesitate to contact us.